Introducing a global visionary leader- a pioneer of new quality standards that has transformed two distinct industries: healthcare and luxury hospitality, forcing competitors to emulate or simply be left behind. Gérard van Grinsven is renowned for embracing challenges others deemed impossible with a reputation for elevating brands, nurturing customer loyalty, emotionally engaging stakeholders, and streamlining operations.

Gérard van Grinsven is Founder of The van Grinsven Hospitality Group. He has served as a member of the global leadership team of the Ritz-Carlton Hotel Company where he opened 24 luxury hotels in Asia, the Middle East, South America and the United States.

In addition, Gérard managed operations of four Ritz-Carlton hotels in the United States. He formerly was the President and CEO of Cancer Treatment Centers of America (CTCA), and CEO of the award-winning Henry Ford West Bloomfield Hospital.

A highly regarded speaker, communicator and writer on the topics of: driving growth, quality outcomes and profitability through world-class customer service, the future of healthcare and creating a foundational patient and consumer experience in an era of value-based purchasing.

Associations, Recognitions & Awards

Gérard is one of the world’s most accomplished and recognized executives in delivering exceptional value by redefining world-class customer service. Under his innovative leadership, both The Ritz-Carlton Hotel Company and Henry Ford Health System, received the prestigious Malcolm Baldrige National Quality Award.

During his tenure at CTCA, Gérard led the organization to be ranked 4th out of more than 1,400 companies tracked in the YouGov BrandIndex “Best Brand” survey. Gérard’s innovative leadership style is featured in the book Practically Radical by award-winning author William C Taylor.