GHG

DIGITAL CONSULTING

ONE DIGITAL EXPERIENCE PLATFORM

Leading health systems are all seeking transformation toward a new model of “digital well-being.” Fragmented and antiquated systems need to unify, however this begins with a single-point of evaluation. We believe this evaluation should come from an unbiased third-party, rather than one of the many digital touch points within a health system.

GHG, in partnership with DBA Digital and IPS, brings partnership with Epic, Healthgrades Adobe, Google and other leading-edge partners for your digital experience.

Our specialty is unifying technology teams toward a single experience. Our platform, LiveUP®, unifies the patient experience between the various technologies for a consumer-facing user experience, and a single dashboard for your leadership team.​

"Communication is as much a factor in preventing disease as it is in helping to cure it." – Adweek, 2020

Following the trends in retail, patient experience is evolving online. As an early innovator of online physician chats and support groups, we launched some of the first rich media and digital health platforms in the ’90s. Today, the landscape is changing again. As patient health monitoring expands the health grid via wearables, it’s beneficial to work with the team who not only pioneered ways to integrate with Epic, but owns the patent on caregiver party-line alerts.

TRACK YOUR RETURN ON EXPERIENCE

Following the trends in retail, patient experience is evolving online as well. As an early innovator of online physician chats and support groups, we launched some of the first rich media and digital health platforms in the ’90s.

Today, the landscape is changing again. As patient health monitoring expands the health grid via wearables, it’s beneficial to work with the team who not not only pioneered ways to integrate with Epic, but owns the patent on caregiver party-line alerts.

Our thought leadership broadcasts in social media with Cincinnati Children's hospital increased referral 600%

GHG IS A DIGITAL
TRANSFORMATION CONSuLTANT

As retail consumers are quickly transitioning from a desire for personal service toward a digitally connected relationship with their service brands, forward-thinking retailers and healthcare providers must adapt best-of-breed service technology with vigilance.

Our team is a leader in the development of Digital Experience Platforms (DXP). A properly architected digital customer or patient experience will capture data to “learn” about your guests’ wants and needs, it will inform the humans who manage them and eventually will automate responses to every customer’s expressed and unexpressed desires.

SELF-HEALTH TECHNOLOGY

A WAVE OF SELF-HEALTH TECHNOLOGY

Faced with a surging Medicare population that will reach 80 million by 2030 and pressure to reduce health care spending, the Centers for Medicare and Medicaid Services is starting to neutralize payments across provider types. This includes expanding reimbursement of non-facilities-based care, acknowledging how technology and convenience are transforming health care. For example, CMS announced greater compensation for technology-enabled “virtual check-ups” and other telehealth services.

Based on CMS reimbursement for home health technologies, the shift away from a hospital-centric care will accelerate. Per BDO research, by 2020 healthcare organizations say they plan to invest most in home health to prepare for the growth of the aging population. The economic impact is estimated at $60 billion. Patients will move toward accessible health through mobile medical records through these apps and wearable tech. As narrow network/employer-based models emerge, single health system relationships will distinguish themselves via employee mobile platform and analytics capabilities.

Our team consults for the implementation as well as owns several patented platforms for patient-connected technology, as well as physician referral applications. Our platform is a result of years of in-market use so we could be prepared to rapidly deploy solutions for hospitals and health systems. Not mere theory, we have deployed practical applications for these new apps. A simple medicine reminder app can reduce readmissions by up to 43%. Representing the LiveUP platform, we hold the exclusive patent on this technology, offering party-line alerts to patients, caregivers, as well as family members.

Top Solutions Expertise

Epic/MyChart– Leading EMR

Salesforce/Healthgrades – CRM platforms for health systems

Adobe DXP – Leading Digital Experience Platform

Liferay DXP – Open Source DXP

WordPress DXP/Elementor
– Client-managed CMS + DXP

Google/Alexa Skills – Voice engagements

Innovative Tools

Talent Mine® – Employee assessment tool

LiveUP® – Patient Engagement and Satisfaction Dashboard 

DromosPTM® – Specialty pharmacy for providers and manufacturers

SYSTEMS PRIORITY NO. 1: IMPROVING aDherEnce and REDUCING readmission

According to a December 2019 clinical study with Yale, Mount Sinai and Epic, “Preventing readmissions starts with getting an accurate picture of the medications a patient is taking at home.” By addressing patients’ at-home care management as a routine part of hospital care, Yale New Haven Health System reduced 30-day readmissions by more than 31%, and Mount Sinai Medical Center reduced those readmissions by 43%.”

This health impact makes sense. According to our data, 42% of patients claim non-adherence was a result that they “forgot” to take their medication. In our study of consumer demand for such services, there was an overwhelming response to the opportunity for “accountability to my primary care physician” (82% of respondents). That means, the opportunity is not nearly as significant for Apple, Samsung or Google Health. Patients would much rather tie their health data to their local health care provider.

“Improving adherence is a team sport. Input from nurses, care managers, family, social workers and pharmacists is critical.” – Dr. John Steiner, a researcher at Kaiser Permanente in Colorado.

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